Frequently Asked Questions
Quick answers to the most common questions about our hearing aids, shipping, and support.
Do I need a hearing test?
Not at all. Our devices are set for the most common hearing losses out of the box and are easy to adjust. If they’re not right for you, tell us within 100 days for a full refund under our "Restore Your Hearing Guarantee."
Are these amplifiers?
NO. These are true FDA registered over the counter hearing aids, not to be confused with cheap amplifier alternatives.
Will these fit my ears?
We include multiple earbud sizes so you can find the right fit. If those don’t work, we’ll send more sizes.
Is Nova rechargeable?
Yes. Full charge in about 4 hours, up to 2 days of continuous use.
Do I need to install an app?
No. Nova works out of the box and auto-adjusts—no smartphone, setup, or downloads.
Do these help with tinnitus?
We have 1000s of customers who report Nova has helped with their tinnitus and ringing in the ears.
What if they don’t work for me?
We offer a 100-day money-back guarantee. If you’re not satisfied, contact us within 100 days of receiving them.
How are prices so low? What’s the catch?
HearDirectClub cuts out expensive middle men like sales reps, hearing centers, and audiologists, which drive up the cost to consumers like you. This allows us to provide you hearing aids with similar technology to $5,000 prescription devices, but at a fraction of the price.
When can I expect my order?
FAST! We ship all orders within 24-48 hours of receiving them! On average our product is delivered within 3-5 business days.
Are these hearing aids discreet?
Yes, our hearing aids are designed to be small and comfortable. Most are nearly invisible when worn.
Can I adjust the volume myself?
Absolutely. Our hearing aids have user-friendly controls that allow you to adjust the volume to your preference.
How long does the battery last?
Battery life varies by model. Rechargeable models last up to 16–20 hours on a full charge, while battery-powered models can last up to a week.
Are your products covered by insurance?
We do not bill insurance directly, but you may be able to submit your receipt for reimbursement with certain providers.
Do I need a prescription?
No prescription is necessary. Our devices are available over the counter and are pre-set for common hearing loss types.
Can I travel with them?
Yes! Our hearing aids are TSA-friendly and come with travel cases for easy portability.
What is the warranty coverage?
All devices come with a 1-year warranty that covers manufacturing defects. Extended warranty options are also available at checkout.
Will they work in noisy environments?
Yes, our hearing aids feature noise reduction technology to enhance speech clarity in noisy settings.
How do I clean and care for my hearing aids?
We provide a cleaning kit and easy instructions to help you maintain your devices properly for long-term use.
Explore Our Products
Discover powerful solutions designed to enhance your hearing experience at home and beyond. Whether you're enjoying quiet conversations or your favorite TV shows, we make better hearing effortless.
Nova Hearing Aids
Nova is our advanced smart hearing aid, created to make voices clearer and background noise softer. FDA-registered and virtually invisible when worn, it’s ideal for those seeking clarity without the bulk of traditional hearing aids.
Wireless TV Headphones
These over-ear headphones deliver immersive sound and a comfortable fit, letting you enjoy TV at your own volume without disturbing others. Easy wireless setup and crystal-clear audio ensure a seamless experience.
Wireless TV Headset
Designed for those who prefer a lightweight, under-the-chin style, this headset delivers focused, high-quality sound perfect for dialogue-rich shows and movies. Adjustable volume and a simple setup make it a customer favorite.
Want expert hearing tips and guides?
Visit our blog for helpful articles on hearing health, product comparisons, user guides, and more.
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Still need help?
Ask our friendly hearing team
We usually reply within 2 hours.